True North Chimney Care
Frequently Asked Questions
Get quick answers about chimney sweeping, inspections, pricing, safety, and booking anywhere in Canada. Use the search to find what you need or ask us directly.
How often should my chimney be cleaned?
At least once a year for wood-burning fireplaces and stoves, or after every 3–5 cords of wood. Oil and gas chimneys should be inspected annually and cleaned as needed. Heavy use, creosote buildup, or burning softwoods may require more frequent sweeps.
How much does chimney cleaning cost in Canada?
Standard sweeps range from $150 to $300+ depending on region, roof access, chimney height, and whether a detailed inspection or video scan is included. We provide upfront quotes before any work begins.
Is chimney sweeping messy? Will you protect my home?
We use clean containment, HEPA-filtered vacuums, and floor protection to keep your home spotless. Our process is designed to be dust-controlled and tidy from start to finish.
Are your technicians certified?
Yes. Our sweeps hold CSA/CSIA-aligned training and follow NFPA 211 best practices. We’re fully insured and provide written service reports for your records and insurance needs.
How do I book an appointment?
Use the Quick Ask form to request a time, or call us at +1 (613) 248-3916. We’ll confirm availability, provide a quote, and send calendar invites with all details.
What’s the difference between a sweep and an inspection?
A sweep removes soot and creosote. An inspection evaluates structure and safety. We offer Level 1 (visual), Level 2 (video + accessible areas), and Level 3 (when hidden hazards are suspected) per NFPA standards.
Does fuel type affect cleaning needs?
Yes. Softwoods and unseasoned wood create more creosote. Gas appliances produce less soot but still require inspections for venting integrity, blockages, and carbon monoxide safety.
When is the best time to schedule a sweep?
Late spring through summer offers faster booking and prep before heating season. However, we operate year-round and will accommodate urgent winter needs whenever safe to do so.
How long does a chimney sweep take?
Most standard sweeps take 45–90 minutes. Add 20–40 minutes for a Level 1 inspection and report. Complex systems, difficult access, or video scans add time.
Do you provide reports and insurance documentation?
Absolutely. After service, you’ll receive a digital report summarizing findings, photos where applicable, and a record suitable for insurers and home sales.
How should I prepare my fireplace or stove?
Let fires fully out for at least 24 hours. Clear the hearth area, move fragile items, and ensure access to the fireplace, stove, and the roof entry if needed.
Do you remove animals or nests from chimneys?
We safely remove debris and inactive nests and can install proper caps and screens to prevent re-entry. Local wildlife rules apply for active animal situations; we coordinate humane solutions.
Do you offer emergency service?
Yes, limited after-hours support is available for urgent safety issues such as suspected chimney fires or carbon monoxide concerns. Call +1 (613) 248-3916 for immediate assistance.
What payment methods do you accept?
We accept major credit cards, Interac e-Transfers, and invoicing for approved property managers. You’ll get a digital receipt instantly.